Ladies and gentlemen, welcome back to Interliner. We’re stoked you stopped by today because we have something very exciting to share with you – it’s our first Brand Ambassador feature! Today we’re introducing to the airline industry world the first of ten fabulous airline employees that rep our brand. Her name is Julayna and we can already tell you’re going to love her as much as we do.

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Julayna is an avid traveler and Hawaiian whose passion for exploring the world started with a little “island fever” and the opportunity to be an au pair all over the globe. Currently back in her home state, Julayna maintains her travel passion thanks to unending wanderlust and non-rev privileges. Want to know more? Keep reading.

Who is Julayna?

Born and raised in Maui, Julayna is one of those lucky ducks who grew up in a destination that merely graces many of our bucket lists. As we all know, though (unless Moana has taught us nothing), growing up in a fabulous destination doesn’t necessarily guarantee satisfaction for those truly plagued with wanderlust!

It didn’t for Julayna, and soon after high school, she was off to explore the world for seven years thanks to au pair positions that took her all over the globe (of course while consistently taking breaks in Maui, a place that would always be her home). This is where she truly discovered her passion for travel, something that sticks with her to this day.

While living in Virginia during those seven years, Julayna’s neighbor (a pilot for a major American airline) encouraged her to pursue a dream of hers by applying to work for an airline. She didn’t then, but when the opportunity called again later, she took it.

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Working for an Airline

Now a Customer Service Agent for an American airline, based in Kahului, Julayna gets to pursue her passion anytime. In fact, this last year she made a new years resolution to travel somewhere new every month, and so far she’s stuck to it. “The trick is getting out of Hawaii. There’s no rhyme or reason to the flight loads there, but once you’re in the continental United States things get much easier!”

When asked what it was like to be a Customer Service Agent and airline employee Julayna was incredibly positive. She told us that although some moments can be stressful (like the madness of the Kahului airport at Christmas) the positives far outweigh the rest (don’t miss her sweet customer interaction story below in the rapid fire questions).

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“One time while I was working the gate an older woman I was helping started to cry. I had asked her how she was doing, and she explained to me that she had just left her grandson and that it made her sad. It was nice to be able to be there for her in her time of need!”

Where does she hope to go now? Iceland is at the top of her list, but she’s flexible – of course, it all depends on open flights! Shes’s recently been to New York and Boston (a fun little east coast trip), as well as England and Ireland. Her favorite things about visiting all four locations were seeing the sites (and amazing architecture), experiencing the different cultures and ways of life, and of course the food (save for England)!

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Julayna Tells All – Rapid Fire Questions

After picking her brain until we couldn’t pick anymore, we decided to throw some rapid fire questions at Julayna, to get her thoughts on travel tips, customer encounters, and life in general.

What has been one of your favorite dishes you’ve eaten while traveling?

“I really enjoyed eating the big game meat out in Jackson Hole, Wyoming. I mean, how often do you get to eat bison?”

What are your favorite travel tips?

“Don’t stress, and do your research! There are so many options out there, so you have plenty to choose from to make the right decision for you. This way too you can make a plan B, C, D, and E because, as you non-revvers well know, traveling is unpredictable! It’s easier to go with the flow than to fight what you can’t control, so just take a deep breath and find your next route.

Also always carry on, and make sure your bag fits in the sizer! I’ve shopped too much on a trip causing my bag to get so big where I had to check it. Rookie mistake. Just know the airline you’re flying on and adjust accordingly (that also includes what you wear!).”

Is there anything you collect on the road?

“One of my favorite things to collect are shells! Whenever I go to a tropical destination, I bring home some shells as souvenirs and put them on a little table at home filled with vases of them from the places I’ve been. I get to see them daily and it reminds me of some fun times and places!”

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What’s been one of your favorite trips?

“I went to New Zealand with my dad, and for my birthday (while I was there) I went bungee jumping! It was incredibly scary but so worth it.”

You mentioned the older lady that cried at the gate, do you have any other sweet customer stories you’d like to share?

“Of course! A few months ago there was this family I encountered that had come to Maui for vacation. It was a mom, dad, and their older son with Down Syndrome. The son decided that he did not want to leave (mom and dad thought he had too much fun in Maui!), and refused to board the plane. So mom and dad were very chill and decided they would try again the next day. So we rolled them over.

This happened for 4 more days and nights. Every night we would greet “Dan the Man” and try to make him comfortable. We even had the captain talk to him and invite him on early! Still nothing, and we had tried everything. At one point we learned that he really liked Lady Gaga, so I pulled out my phone and played her on speaker so that we could all have a dance party in the lobby!

He didn’t get on that night, but after a few more dance parties over the next couple of days he finally did.”

Awe, that’s so sweet! Any parting pieces of advice for your fellow non-revvers?

“Travel, just do it! It’s such a big world, and we have the best privileges. So just get out there and go!”

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Thank you so much for interviewing with us Julayna, we had the best time getting to know you! If any of you have more questions for Julayna please feel free to comment in the section below. Also, don’t forget to check her out on Instagram for some travel inspiration, you’ll be glad you did! Until next time Interliners, safe travels and keep your eyes on the skies!

Author: Emily (@ID90 Travel)

Emily is the Content Marketing Specialist here at ID90 Travel. An avid non-rev flyer (she grew up in the industry), and passionate private pilot, Emily can’t get enough of all things aviation. When not writing awesome ID90 Travel content she can be found on a Texas patio, being one with nature, or annoying her ID90T co-workers with her many, many, crowdsourcing questions.