One of my business heroes is Richard Branson, and one of my bucket list items is to be invited to his private island to hang out and talk about business and life. While I’m still waiting for that invitation, I’ve spent time reading about him. One of his business philosophies that we live by here at ID90 Travel is to prioritize employees first, customers second and investors third. I have to say that I love living and working this way, and the results speak for themselves.
I’ve written before about how impressed and proud I am of how well we take care of our customers. Our Net Promoter score (68) is a true testament to our team’s commitment to doing whatever we have to do to deliver a great customer experience. I know it’s a cliché but satisfied customers start with happy, satisfied team members, and I’m really proud to announce that ID90 Travel has been honored as “One of the Best Companies to Work For in Texas.” I’m sure we’ll be alongside some great names in Texas business when the winners are formally announced in March at an awards event in Austin, Texas, hosted by the Texas Association of Business.
We would not be anywhere without our fantastic roster of clients, and we are ecstatic that Hawaiian Airlines has re-signed a multi-year contract with us. We’ll be doing much more work with them over the course of this agreement to automate other manual staff-travel processes. I’d also like to welcome new client Aeromexico into the ID90 Travel family: our technology will be helping drive automation in their staff travel department. Bienvenidos!
One of our many solutions that helps us retain and add new customers is the ID90 Travel Mobile App. A couple of years ago we asked the question, “Why do employee travel tools have to take a back seat, often with technology that’s patched together in-house and rarely updated?” Not focusing on user-experience and not offering solutions that match how airline employees like to shop and transact clearly communicates to employees that they come a distant second behind the customers. Our mobile app has changed all that. Now, fully 70% of our flight and hotel transactions take place on our app, which, by the way, recently achieved a 4.0 rating in the Apple App Store.
One of my favorite Richard Branson quotes was seconded recently by Elon Musk, who said, “I think that’s the single best piece of advice: Constantly think about how you could be doing things better and questioning yourself.” This is exactly what we try to do at ID90 Travel, and by doing things better, 2017 was another year of record revenue growth and profitability. We’re looking forward to 2018 being an even better year and I hope yours is as well!
Author: Mike Stacy
Mike Stacy is the ID90 Travel CEO.