Operations – Cruise Service Agent

ID90 Travel is looking for passionate individuals enthusiastic about cruises. The Cruise Service Agent will be responsible for assisting guests using our online booking engine as well as assisting guests through our Agent portal. The candidate will respond to incoming phone calls and emails, for existing bookings. The Cruise Service Agent should have in-depth knowledge of domestic and international travel destinations as well as an energetic disposition and the ability to assist our guests. The position is hourly plus incentive commission.

About ID90 Travel

Founded in 2006, ID90 Travel provides a comprehensive interline and online travel solution for airline employees. Today, we offer airline employees a platform to automate interline travel with tools like our flight ticketing and flight listing products. Our platform also offers airline employees with an incredible hotel, car and cruise deals that beat all other online travel sites. We’ve assembled an amazing team of passionate and ambitious people who love travel. We’re always on the lookout for fun, hard working people to join our team to make ID90 Travel even better.

Cruise Serve Agent Responsibilities:

Answer inbound cruise service calls
Make outbound cruise service calls
The ability to up sell additional products to existing customers
Required to make payments to suppliers through their Agent portals
Understanding of major Cruise Line Travel Agent portals
Ability to navigate through multiple sites/software applications
Extensive knowledge of domestic and/or international destinations
Deliver a high level of service by resolving customer concerns
Meet and exceed monthly service standards
Communicate effectively to educate consumers on ID90 products


Required to speak, read, and write English fluently
Sabre Cruise experience preferred
Demonstrated customer service skills
Able to work a flexible schedule
Previous travel industry experience ( cruise sales)
A self-starter
Excellent interpersonal skills
GDS (Sabre Cruises): 1 year (minimum)
Cruise Sales: 1 year (preferred)
Customer Service: 1 year (minimum)


The company offers a comprehensive benefits package for employees and eligible dependents. A tax deferred 401(k) plan is also available. Employees receive paid time off, plus nine company holidays. Access to travel discounts are offered as an employee perk.

Job Type: Full-time
Salary: $13/hour + commission
Job Location: Grapevine, Texas

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