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Cruise Sales Agent

ID90 Travel is looking for passionate individuals enthusiastic about cruises. The Cruise Sales Agent will be responsible for assisting guests using our online booking engine as well as assisting guests through our Agent portal. The candidate will respond to incoming phone calls and emails, for new and existing bookings. The Cruise Sales Agent should have in-depth knowledge of domestic and international travel destinations as well as an energetic disposition and the ability to assist our guests. The position is hourly plus incentive commission.

Primary Responsibilities Include:

  • – Answer inbound cruise sales/service calls
  • – Make outbound cruise sales/service calls
  • – The ability to up-sell additional products to existing customers
  • – Required to make payments to suppliers through their Agent portals
  • – Understanding of major Cruise Line Travel Agent portals
  • – Ability to navigate through multiple sites/software applications
  • – Extensive knowledge of domestic and/or international destinations
  • – Deliver a high level of service by resolving customer concerns
  • – Meet and exceed monthly sales/service standards
  • – Communicate effectively to educate consumers on ID90 Travel products

Minimum Requirements:

  • – Required to speak, read, and write English fluently
  • – Sabre Cruise experience preferred
  • – Demonstrated customer service skills
  • – Able to work a flexible schedule
  • – Previous travel industry experience ( cruise sales)
  • – A self-starter
  • – Excellent interpersonal skills

About the Company:

ID90 Travel’s solutions represent a one-stop shop for airlines and their employees, greatly reducing the cost of maintaining an airline employee travel program in-house and enabling employees to self-service their travel benefits 24/7. ID90Travel.com provides airline employees and retirees with exclusive discounts and “interline rates” on hotels, rental cars, cruises and trip insurance that are not available to the general public.

Benefits:

The company offers a comprehensive benefits package for employees and eligible dependents. A tax-deferred 401(k) plan is also available. Employees receive paid time off, plus nine company holidays. Access to travel discounts are offered as an employee perk.

Job Type: Full-time

Salary: $15/hour + Commission

Job Location: Southlake, Texas

Required experience:

  • – GDS (Sabre Cruises): 1 year (minimum)
  • – Cruise Sales: 1 year (preferred)
  • – Customer Service: 1 year (minimum)

Qualified applicants should send a personal introduction and resume to brian.clement@id90travel.com 💙