She’s beauty and she’s grace, she’s our Customer Support face… meet Magdalena! She’s our artsy, dedicated runner (except for when she broke her hip), with a heart of gold! As one of our Customer Support supervisors in the Argentina office, Maggie’s that lovely voice you’ll hear when you ask for your case to be escalated.
Unless you actually have a life and don’t get stuck endlessly scrolling on Instagram like the rest of us you’ve been living under a rock, you’ve probably come across Ellen’s ‘gram at the wildly popular Giraffe Manor in Nairobi, Kenya. You know, the one where she literally ate breaky with those glorious long-necked creatures?
A very wise man once said… “Customer service shouldn’t be a department, it should be the entire company.” That one wise man is Tony Hsieh, the CEO of the wildly successful company that is Zappos.com. In case you’ve not been briefed on who he is, allow us to give you a quick overview. Tony, when looking for a new project after his first made him rich beyond his wildest dreams, was approached for help by Zappos founder Nick Swinmurn in 1998.
Hello, summer! And hello updates! It’s that time again, you know, where we catch you up on all the things we’ve been up to here at ID90 Travel. We’ve got a pile of changes to show you, and we think you’ll be pretty pumped. We sure are! There’s plenty of updates to the flight product, hotel product, oh… and did we mention that COBUS is coming too? (Sure we did, that’s why you clicked on the article!)
Recently, Ann Sounders (wife of an American Airlines employee) paid a visit to our Southlake, Texas office… just to deliver smoothies to our team. Ann, it turns out, was so blown away by our awesome customer service that she wanted to thank us. When she found out we were based pretty close to where she lives, she decided to deliver that thanks in person.
Hello, spring! You lovely, elusive gem… (but seriously, can the nice weather stick already?) We here at ID90 Travel have anxiously awaited the new season (and the nice weather), but don’t be fooled – we’ve been pretty busy in the meantime! With mobile adoption continuing to rise, we’re simultaneously seeing raving reviews coming in on both the App Store and Google Play about the strength of our mobile app.
Guess what? We’ve got a new team member! Her name is Melinda and she joined the ID90 Travel Family at the beginning of this new year. We’ve been ecstatic to have her, and she’s fitting in perfectly. Now sure, we’ve gotten to get to know her, but you haven’t! That’s why we’ve provided you with a lovely 1-on-1 interview with her below.
Catherine Brand received an Honorable Mention for the #NonRevSpiritAward (2018 spring semester). She’s a Missouri State University student majoring in International Business Management and minoring in German. The daughter of an American Airlines employee, Catherine grew up traveling internationally, and after few short days in Munich decided to become bilingual.
Gracey Higman received an Honorable Mention for the #NonRevSpiritAward (2018 spring semester). She grew up in the American Airlines family thanks to her father’s position as a pilot. She’s now studying Elementary Education at Northern Arizona University! Besides an obvious passion for the #NonRevLife, Gracey loves giving back to her community by caring for its children.
Elayne Ingram is a winner of the $750 #NonRevSpiritAward for the 2018 spring semester. She’s the daughter of an Alaska Airlines employee and is a Kinesiology and French major (Music minor) at Gonzaga University. A hard worker from the beginning, Elayne became a tutor, teacher and sometimes designated parent #3 to herself and two younger homeschooled siblings growing up.